Working For Apple From Home – Know These Facts Beforehand

If you are an immense fan of Apple and looking for remote jobs, wouldn’t you get excited to know that working for Apple from home is indeed very lucrative?

Apple is one of the largest and most in-demand companies in the world. So who wouldn’t want to work for the company, especially if it’s a remote position?

Unlike many other home-based opportunities, Apple’s work at home job offers excellent pay and benefits. Plus, the company sends you all the equipment and offers full tech support you need to do the work efficiently.

Like most leading companies, Apple provides customer service and tech support for every product they promote or sell.

The company has a separate division, AppleCare, that handles this support. So, working for Apple from home is getting employed with AppleCare.

Though the company has a detailed FAQ about Apple work at home jobs, I have added a little more information that will make your job hunt easier.

Here’s all you need to know about Apple work from home jobs, including available job titles, the application process, requirements, restrictions, benefits & pay, and tips on how to get hired.

working for Apple from home

Job Titles For Apple Work From Home Jobs

Unlike other home-based jobs, with Apple’s work from home jobs, you can’t log-in and log-off at your convenience. With Apple, you have fixed working shifts, and you must stick to those.

Apple hires both part-time and full-time. If Apple work from home jobs interest you, definitely look for the following job positions.

Apple At-Home Advisor

As an Apple At-Home Advisor, your responsibility will be to provide answers and resolutions to customer issues remotely over the phone or through online chat.

Apple At-Home Team Manager

An At-Home Team Manager directly supervises the team of At Home Advisors, ensuring they troubleshoot customer problems efficiently and pleasingly. He/she also assesses his team performance and coaches members regularly.

Apple At-Home Area Manager

An At-Home Area Manager leads the team managers. The job requires a lot more reporting, performance assessments, and coaching to ensure Apples’ high customer service standards.

If the company hires, you must undergo a paid training, which could last from five to nine weeks.

They provide you home-based training with live instructor sessions, covering product knowledge, advanced troubleshooting, the practice of tools and systems specific to your job, and above all, the customer support ethics.

Note: Of all the Apple work from home jobs, the At-Home Advisor role is the most prevalent and has the lease entry barrier. So, further down this article, we will discuss things keeping this role in mind.

More On The Role Of Apple At-Home Advisor

As mentioned above, the primary responsibility of an At-Home Advisor is answering and resolving customers’ questions about Apple products, services, accessories, software, and hardware.

The products include the iPhone, iPad, Apple Watch, Mac and MacBooks, AirPort, Apple TV, Apple Books, Apple Music, and Apple Podcasts.

You will also get familiar with new products before Apple launches them so, you are ready to answer questions about them when they go live for sale.

As a full-time employee, you must work 40 hours a week. Part-time employees must commit at least 20 hours, and the student at least 16 hours a week.

All advisors, whether part-time, full-time or seasonal workers, must be available to work on holidays. This is due to the high volume of customer queries these days.

They may also require you to work on weekends and late nights during peak seasons.

Unlike other work from home jobs, your shift schedules are not flexible. Although there are various shifts available and you are free to choose the one suits you the best.

working for Apple from home

Non-English Speaking Apple At-Home Advisor

Until recently, Apple used to consider applicants from specific states in the US. But now it looks for people across the globe.

So Apple jobs from home are now open for both English speakers and bilinguals.

If you check the list of Apple work from home openings, you’d see that the company now seeks people who can read and converse well in Cantonese, Mandarin, German, Swedish, Dutch, Spanish, French, and so on. However, all bilinguals must also know how to converse in English.

How To Apply For An Apple At-Home Advisor Position

If you’re interested in becoming an Apple at Home Advisor, check out their AHA webpage or Apple’s jobs database.

You can use the keywords “Apple at Home Advisor” or terms like “home-based,” “remote,” “work from home,” and so on.

If you are already an Apple user, you must have an Apple ID that you generally use to sign in to Apple devices, iCloud, and the Apple App Store. You can use the same ID to apply for Apple work from home jobs.

After you apply online, they will send you an email to set up a phone interview. If that goes well, there may be a second round via Skype.

If they feel satisfied with your performance, they will do a background check. In case you clear it, the company gives you the job offer.

Once you accept the offer, they will send the papers to fill. There could be a lot of paperwork to fill out and send back.

The application process can take several weeks to complete before they start your training.

In case you do not qualify the first time, re-apply at a later date. Never give up. It is normal to get rejected the first time, so if you are really interested, keep trying.

Apple At-Home Advisor Job Requirements

Apple’s home-based customer service positions have specific standards for students, chat-based agents, and so on.

Here are some general job requirements:

  • Applicants must pass a criminal background check.
  • Experience in using iOS, Macs, iPhones, and iPads is a must.
  • Students studying in partner universities can only apply. Only those with a 2.7 GPA or better can go through the initial screening.
  • Students living in college dorms are not eligible to apply.
  • Non-students should have at least two years of technical troubleshooting, whether with Apple products and operating systems or other tech companies like Microsoft or Dell.
  • All phone-based advisors need to have a quiet home office, silent enough to block outside noise.
  • The home office must have a desk, ergonomic chair, and a high-speed internet connection with a minimum of 10 Mbps download speed and 3 Mbps upload speed.
  • Apple provides the iMac and headset. You can only use them for official purposes.
  • Chat-based advisors must have a typing speed of at least 40 WPM.

How Much Can You Earn As An Apple At-Home Advisor?

Apple doesn’t disclose the hourly pay of the advisor on the website, but based on reviews on the internet, the average income is around $15 per hour.

Other work from home Apple jobs can earn between $10 and $23 per hour, depending on the position and level of experience.

Those hired in a bilingual role can expect a higher rate than English-speaking advisors.

While this amount isn’t all that impressive, the perks and other benefits would surely attract anyone looking for home-based jobs.

Some benefits of working for Apple from home include:

  • Excellent opportunity for career growth (role of team leaders and area managers)
  • Training and coaching opportunities
  • 401 (k) match
  • Paid vacation, sick leaves, and other time-off options
  • Huge discounts on Apple products
  • Education assistance
  • Childcare support
  • Gym reimbursement
  • Bicycle cost offset
  • Stock options

Other Apple Work from Home Jobs

Apart from the Apple At-Home Advisor, the company also posts other work from home opportunities occasionally.

The easiest way to find work from jobs with Apple is FlexJobs. This job board has up-to-date job listings from the largest companies, including Apple.

They post hundreds of new remote and flexible jobs every week across every category you can think of, and they are one of the few sites that can guarantee their leads to be scam-free.

It’s a paid membership site and worth investing around $15 a month. There is no obligation to keep your membership after one month if it doesn’t prove helpful.

Apple products

In Conclusion

So you see, working for Apple from home is very rewarding for all people looking for home-based jobs. The benefits and pay are excellent.

While you may struggle to get the Apple work from home job at your very first attempt, but don’t give up. I have come across several people who didn’t make it in with their first attempt but now enjoy working for Apple from home.

That’s it from me. Now, it’s your turn to try working for Apple from home and share your feedback comments.

If you have questions, please feel free to reach out, I am glad to answer your queries!

Best of luck!